ITIL 4 Foundation

This self-paced e-Learning course will introduce soldiers to looking at IT Service Management through an end-to-end operating model, for the creation, delivery and continued improvement of IT products and services.

Description

This course is expected to take 24 hours of self-paced study which you have 12 months to complete from date of registration. Do not register if you are unable to commit to the study, wait until you are able to do so. You can only register for one self-paced course at a time. If there is more than one self-paced course on your pathway, complete one then register for the next.

Course Content

  • Introduction to the ITIL 4 Framework
  • Key Concepts of Service Management
  • The Guiding Principles
  • The Four Dimensions of Service Management
  • Service Value System (SVS)
  • The Service Value Chain (SVC)
  • Practice - Purpose and Key Terms
  • Understand the 7 ITIL Practices
  • Assessment

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.